Unless otherwise quoted, Emantra’s service price will include:
- Procurement of hardware and licences
- Secure hosting in Tier III and Tier IV Australian data centre
- Hosting behind Emantra’s own PROTECTED secure internet gateway
- All other costs of ownership, maintenance, insurance and operation including OEM gold warranty.
- Professional documentation including high level and detailed “as- built” blueprints
- Patch management regime
- Remote backup facility and automated backup regime
- 24/7 automated monitoring and alert system
- Business hours full technical support desk with after-hours escalation of P1 incidents
- Technical labour and input necessary to deliver the service at its agreed SLA is not incrementally charged.
- All bandwidth both ingress and egress.
- Reporting as agreed.
- Contracted SLA on uptime, performance and response, with service credit regime for under-achievement.