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What Makes Us Different

Why Us

Differentiators

Emantra delivers its services from infrastructure, systems, skills and a team built from 17 years as a government grade private hosting practitioner.

We believe we demonstrate the following advantages every day:

  • A seventeen-year heritage as an IT managed service practitioner
  • Independence
  • Pricing for outcome and value
  • Strong goodwill with government and enterprise clients
  • Thorough knowledge of Australian standards and compliance regimes
  • Investment in new equipment and facilities
  • Clear focus
  • Low bureaucracy and a no-nonsense approach
  • A culture of excellence

How We Do IT

Emantra is a private business, locally owned and staffed.We invest in our local community.  We care about local things.  Go Queenslander!

Emantra owns secured tenancies in a national network of premium Tier 3+ and Tier 4 Certified Sovereign data centres which are cross connected by Emantra-owned fibre. Our Canberra data centres are connected to the ICON network. Your production and back-up data hosted by Emantra’s sovereign hosting services are entirely quarantined within Australian territory.

Sovereign hosting at PROTECTED level remains our core competency and flagship service and today we service a dozen or so federal government departments in that regard.  Our team is experienced in the design, operation and protection of very high availability platforms of national security significance and critical infrastructure.

About six years ago, with the emergence of the global public clouds such as AWS and Azure, Emantra began to extend its design, build and operate capabilities onto that platform as well. Today, we have a mix of sovereign, cloud and hybrid hosting solutions and many large customers utilise all three in hybrid configurations. 

Platform Advantages

Each platform has its advantages and we will match these with your requirements.

Private Hosting

Global Cloud

Emantra is one of the few Australian MSP’s to offer and be able to independently recommend these hosting options to you. We are not beholden to one data centre, telco or technology. We see that as a clear advantage in the solutions we present to mitigate and manage your Enterprise Cyber Risk.

About three years ago, Emantra started to see a major increase in demand for other modern ECRM solutions directly targeted at growing contemporary threats and compliance requirements. We leveraged our skills and experience from our hosting heritage into that sphere and today offer a range of ECRM services to all customers large and small, whether they host with Emantra or not.

Our Process

Emantra’s approach to your engagement is informed by our experience, special skills, and our adherence to project management and operating standards.

Our approach is systematic, designed to efficiently identify the nub of your challenge and ways Emantra can add value.  We’ll offer our own take on your issues but are always guided by your priorities and budget.

Initial discussions with our experts around recommended treatments, risk analysis and costs are provided free of charge and with no obligation.

Emantra drives its services from our national SOC and proven support network.We use a number of popular licensable tools and proprietary techniques but we deliver those to you “as a service” complete with full management and support. We are not a cold licence reseller.  Most services are subscription based over a contract term.

All services are administered using the Atlassian Jira ITSM tool and job logging system to which you will have access. We adopt a strict Patch Management regime for which we negotiate a pre-arranged weekly maintenance window. Our operations are to ITIL Version 4 standard. Emantra is ISO 27001 accredited and currently under audit to achieve ISO 9000 certification.  We use the NIST Cyber Resilience Framework to guide our solutions.

Emantra offers a business hours Level 2+ technical service desk (free to support SLA level) and 24/7 escalation of P1 incidents. SLA’s are service credit backed. All Emantra staff are AGSVA vetted, including from Baseline to NV-2.

We’ll stay in touch through regular service management meetings at which we’ll report metrics and seek feedback.  Executive level contact is encouraged.

OUR PROCESS

hand holding a light

Emantra’s approach to your engagement is informed by our experience, special skills, and our adherence to project management and operating standards.

Our approach is systematic, designed to efficiently identify the nub of your challenge and ways Emantra can add value.  We’ll offer our own take on your issues but are always guided by your priorities and budget.

Initial discussions with our experts around recommended treatments, risk analysis and costs are provided free of charge and with no obligation.

Emantra drives its services from our national SOC and proven support network.We use a number of popular licensable tools and proprietary techniques but we deliver those to you “as a service” complete with full management and support. We are not a cold licence reseller.  Most services are subscription based over a contract term.

All services are administered using the Atlassian Jira ITSM tool and job logging system to which you will have access. We adopt a strict Patch Management regime for which we negotiate a pre-arranged weekly maintenance window. Our operations are to ITIL Version 4 standard. Emantra is ISO 27001 accredited and currently under audit to achieve ISO 9000 certification.  We use the NIST Cyber Resilience Framework to guide our solutions.

Emantra offers a business hours Level 2+ technical service desk (free to support SLA level) and 24/7 escalation of P1 incidents. SLA’s are service credit backed. All Emantra staff are AGSVA vetted, including from Baseline to NV-2.

We’ll stay in touch through regular service management meetings at which we’ll report metrics and seek feedback.  Executive level contact is encouraged.

security icon

The Need for Cyber Security

security icon

The Need for Cyber Security

After a brief hiatus during COVID, malicious cyber activity increased by another 15% world-wide in the year to 2022.  Regrettably Australia kept up with this pace: in Australia, between 2020–22, over 67,500 cybercrime reports were made to the ACSC. This approximately equates to a cybercrime report being reported once every eight minutes in Australia.

These statistics only consider malicious activity and do not include the cost to business of inadvertent mistakes or process errors which can also lead to data loss or compromise.

All up, negative cyber outcomes are considered by the World Economic Forum to be the  Number 2 risk to the global economy (after climate change).

As a result, governance requirements are increasing over privacy and the integrity of critical industries (e.g., health, defence, utilities, financial) which are actively required to tighten controls and submit evidence of doing so.  In Australia, these regulations include SOCI, APRA, DISP, AMEO, OIC, ASX, and the Reportable Breaches Act.  There are also foreign rules which apply in Australia if you are dealing with relevant nationals e.g. EU – GDPR.

Failure can result not only in the cost of lost data and business competitiveness, but also the imposition of material fines.  Authorities can act unilaterally and do not have to wait for notification of breach/es by those affected.

This has not always been the case – the first cyber-crime was recorded as recently as 1998, and when state actors became involved for political reasons in the early 2010’s, things started getting a lot worse.

In a board or management position, you don’t need to know the minutiae of how to identify and treat these risks – but you do need to know the potential risks to your organisation, and what legal and fiduciary mandates you and your organisation is subject to.  You must apply diligent action in redress.

You can outsource a cyber risk review and the treatment of any gaps to experts, but you cannot outsource your legal responsibility to your shareholders, customers or other stakeholders. 

Cyber security is everyone’s responsibility and you as leaders will have to demonstrate support and build a culture which embraces these challenges. Cyber risk is an online challenge and must be met resolutely online with the support of the whole organisation.

Emantra is placed to help you in this regard.